IT jobs in the Baltics

Customer Service Representative (ENG/other language)

Interactive Brokers Software Services Estonia         Tallinn

Company

red of never-ending meetings? Tired of bureaucracy and office politics? Longing to apply your math and computer science skills to real life problems?
Join us as we build the all-in-one financial management platform that gives our clients the power to borrow, earn, spend and invest in capital markets.
Interactive Brokers has been on the forefront of technological innovation for the past 40 years. Our focus on software development and automation consistently makes us the least expensive brokerage firm (see all the benefits we offer to our clients), and the largest electronic broker based on the number of trades.
Publicly traded under the symbol IBKR, 17 billion dollars in market capitalization. Over 100 billion dollars in customer equity. Nearly 450 000 clients and rapidly growing at a rate of 20%+ year over year. Four large development hubs throughout the world. IB LLC is rated BBB+ investment grade by Standard & Poor's.
We need you, a fast-paced and self-directed achiever, to help us continue to lead the industry.
We offer competitive pay and a variety of interesting projects that will appeal to most hungry software engineers. Our culture is centered on software development, and we have a very flat management hierarchy, ensuring that your talents and contributions will be noticed. Your voice will be heard and the changes you implement will make a difference.

Description

The ideal candidate will have a strong math and technical aptitude, the ability to troubleshoot and explain complex subjects in English and the capacity to identify opportunities for technology-based improvements.
Responsibilities:
Resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy.
Client inquiries typically encompass a broad array of themes including:
<li>Operability of IB Trader Workstation, Web Trader and Mobile Trader execution platforms including trading modules and analytical tools; Cash deposit and withdrawal activity, position transfers, and account administrative functions.
<li>Product availability and attributes; Exchange, clearing and depository functions; Order types and routing logic; Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions.
<li>Margin calculations; Commission structure, interest and fee.
Coordinate activities with other international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues. Contribute to the development of client service systems, policies and procedures.

Requirements

  • Bachelor’s or advanced degree
  • Experience in financial services position (e.g., brokerage, banking, trading, exchange or clearinghouse) preferred but not required
  • Strong verbal and written communication skills in English to accommodate client inquiries directed via telephone, email or online chat
  • Strong communication skills (native speakers preferred) in any of the
    following languages: Spanish, French, German, Italian, Portuguese
  • In depth understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange and fixed income
  • Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies
  • Registrations: FINRA Series 7 or ability to obtain this license
  • Fast learner, proactive and helpful
  • Command of spoken Russian is a plus

    Company offers

  • Normal office hours: no night shifts, no weekend work
  • International fast growing environment with a highly successful company
  • Competitive compensation package including share plan
  • Vision and dental benefits, sport activities compensation
  • Lunches and gated parking paid for by the company

  • Location
    Tallinn

    Salary
    1200

    Publication date
    2018-06-06